Purchase Terms and Conditions

General Conditions

All purchases made from Bebedeparis are subject to the general purchase conditions contained in the present document.

Registered company name: Bebedeparis South Africa (Pty) Ltd with registration number: 2018/091013/07.

Contact data:

Telephone: +27 12 004 1911

Email: info@bebedeparis.co.za

You can find us online at the website www.bebedeparis.co.za where you can also see a selection of our products.

I. Prices

All prices on our website includes VAT.

II. Payment methods

You can pay for your purchases by: credit card, debit card, bank transfer or Instant EFT.

We accept all debit and credit cards (VISA, MasterCard) and all payment methods provided by Payfast.

However, if you do not wish to enter your card details online, you can make use of normal EFT and send your proof of payment to info@bebedeparis.co.za

Account name: Bebedeparis South Africa (Pty) Ltd

Bank: Standard Bank

Account type: Current

Branch code: 012345

Account number: 410114995

We would like to remind you that your information is strictly confidential and will only be used for processing payment for products that you have selected and ordered. All operations will be carried out online through the Payfast payment system, which guarantees confidentiality of customer data.

The purchase amount and the shipping costs will be charged to your card at the time of payment.

Credit card fraud is a crime and Bebedeparis South Africa will take legal action against all who make fraudulent payments in our online shop.

III. Delivery periods and shipping costs

SA Standard Delivery (24 hours -5 working days)

  • Standard delivery R70-00
  • No deliveries on weekends or public holidays.

International Delivery

Delivery (4-7 working days)

  • No deliveries on weekends or public holidays.

If you wish to place an order for international delivery, please contact us for a quote:

Telephone +27 12 0041911 or info@bebedeparis.co.za

IV. Warranty and product returns

The quality of bebedeparis-La Cigüeña del Bebé's products is guaranteed.

Warranty conditions.

Repair and replacement are free of charge for consumers and users. The present warranty covers costs related to repair of non-compliant products, especially shipping costs as well as labour and material costs. The consumer and user will have to inform the seller about product non-compliance within two months from the date of delivery

Returns policy.

Costs related to the right of returning products. Product returns:

If you are not satisfied with your order, you have the right to return it within 30 calendar days beginning with the day you receive the item. The consumer and user that contracts the service of bebedeparis- La Cigüeña del Bebé will be responsible for all costs related to returning the product or service.

If you are not satisfied with your order, you have the right to return it within 30 calendar days beginning with the day you receive the item. To exercise your right to return, you can download the following form here.

 

You can replace items:

1) Returns through courier.

Collection costs for returns will be charged to the consignee, except when returning defective or faulty items, in which case customers will need to get in touch with our Customer Services at the following telephone number before proceeding with the return: +27 012 004 1911.

Returned items must be shipped to the following address:

Bebedeparis –

PO Box 100280

Moreleta Plaza

0167

 Once the goods have been received back in our warehouse, and after verifying them, we will refund the items using the same payment method with which the purchase was made.

V. After-sales service

Our online sales department offers an after-sales service to solve any issues concerning our hampers, baskets and gifts or deliveries. They offer prompt and effective customer care to all our clients.

To get in touch with us or for any queries, questions or claims, you can contact us on:

Telephone: +27 12 004 1911 Monday to Friday during office hours

E-mail: info@bebedeparis.co.za

VI. Personal data protection

Bebedeparis-La Cigüeña del Bebé is concerned about the confidentiality of the data our customers share with us.

In compliance with the Spanish Data Protection Act 15/1999 of December 13th on the protection of personal data, La Cigüeña del Bebé informs you that all personal data you provide us with will be included in an automated file for personal data, created and maintained under the responsibility of La Cigüeña del Bebé. The file mentioned above reads “Customers and suppliers of La Cigüeña del Bebé”, being La Cigüeña del Bebé responsible for the aforementioned file with registration number 2101870663 in the Spanish General Data Protection Registry.

The scope of the aforesaid file is to ease order processing and, with prior authorisation, send future commercial offers on products and services related to babies and gifts that can be of interest to our customers.

La Cigüeña del Bebé guarantees the safety and confidentiality of your personal data. It is committed to its obligation of personal data secrecy, and its duty of maintaining the data and adopting all the measures necessary in order to avoid data alteration, loss, and unauthorised treatment or use. Therefore, all information concerning our customers will never be used with commercial purposes nor passed on to third parties.

All customers of La Cigüeña del Bebé will be able to exercise their right of access, rectification, cancellation and opposition any time by either addressing the Data Protection Responsible at La Cigüeña del Bebé, S.L., C/ Antonio Araguás, 3. 28232 Las Rozas (Madrid, Spain) by certified mail or by sending us an e-mail (with acknowledgment of receipt) at atencion_clientes@bebedeparis.es

When you provide your personal data, you will be registered as our customer and will receive an e-mail (at the address you indicated) with your username and password, the latter generated automatically. You can change your password any time. With your username and password, you can access your orders and benefit from promotions or stay informed on what is new at bebedeparis.  

VII. Legislation and jurisdiction

The present General Conditions are regulated by Spanish law. Upon acceptance of them, the parties submit to Spanish law for resolution of any conflicts that should arise and accept to give up any regional code of laws, courts and tribunals of the user's place of residence.  

At the same time, as entity adhering to CONFIANZA ONLINE and in the terms of its Ethical Code, in case of controversies concerning online trading and advertising, as well as protection of data and of minors, the user will be able to access CONFIANZA ONLINE's extrajudicial conflict resolution (www.confianzaonline.es).

The present General Conditions are to be interpreted in compliance with applicable Spanish law that will alternatively apply for all matters that are not included in these conditions.

VIII. Offer terms and validity

The prices indicated below each product correspond to retail price per unit. Shipping costs are added as specified for each selected destination and transport option.

Prices are shown in South African Rand. The prices and conditions indicated are current and only apply to the specific session that is open.

Upon order confirmation, the delivery time of the chosen hamper or basket is clearly indicated. A delivery confirmation is also sent by e-mail.

IX. Other

Should there be any typing error on our website, we will correct it and, should the customer have based a purchase decision upon a wrongly indicated or typed price, he/she will be given the chance to cancel his/her order with no additional costs or fees to him/her.

For any queries or claims, please contact Bebedeparis South Africa (Pty) Ltd. On Telephone +27 12 004 1911 or info@bebedeparis.co.za